Remote support · EU/US multi-vendor · Results guaranteed

Automation faults, solved at the root.

Diagnose & fix PLC, HMI, servo and industrial communication faults — remotely, fast, including legacy gear the original vendor no longer supports.

Hands-on multi-vendor experience
SiemensRockwellBeckhoffB&RWAGO SchneiderMitsubishiOmronABBBeijerLenze Bosch RexrothSEWKEBPhoenix ContactPepperl+Fuchs HoneywellEmersonEurothermPilzDanfossParker YokogawaWatlowEatonPro-faceWeintekControl Techniques Bihl+WiedemannifmBalluffMurrelektronikLeuze FestoSICKTurckBaumerBanner Endress+HauserKrohneVEGA WeidmüllerHirschmannHMSHilscher

Services

Three flexible tiers — from emergency fixes to long-term support.

Tier 2

Monthly support plan

A go-to expert for small plants & maintenance engineers.

  • Monthly query quota + priority response
  • Quick advice via Zalo/call
  • Ongoing help with recurring issues
Tier 3

On-site (when needed)

On-site presence for faults that can't be solved remotely.

  • Per visit + travel
  • HCMC area & nearby preferred
  • Combined with upgrade consulting

Quoted per case — contact us for a fast diagnosis & quote.

Deep expertise

Strongest where it's hardest — the corners few can handle.

Industrial communications

From RS-485/Modbus/Profibus/DeviceNet to EtherNet/IP, PROFINET, EtherCAT, OPC UA, MQTT — the toughest network faults.

Legacy & “orphaned” gear

Indramat, GE Fanuc, Eurotherm, Moeller, Saia… vendor gone or changed — still rescued, cloned, sourced.

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Software & SCADA (legacy + modern)

Rescue legacy (RSView32, WinCC flexible, STEP7 V5, GX Developer) on modern Windows — and fluent on modern platforms: Ignition, AVEVA (Wonderware/InTouch), InduSoft/AVEVA Edge, Citect — advisory & upgrades.

Dead HMI / IPC & memory cards

Black screen, freeze, bad card — data recovery, clone industrial CF/CFast/SD.

Packaging / filling / PET

Tech-Long, Krones, KHS, Sidel, SIPA, Husky… beverage & brewery lines.

Gateways & old↔new integration ★

A core strength: configuring & troubleshooting gateways (Anybus/HMS, Hilscher, ProSoft, Moxa, Pepperl+Fuchs) — bridging legacy devices onto modern networks: Modbus ↔ EtherNet/IP, Profibus ↔ Profinet, serial ↔ Ethernet.

Amusement rides (theme parks)

Coasters, swings, Disk'O (Vekoma/Intamin/Zamperla…): we handle HMI, PLC, I/O, drive, comms faults.

How it works

Simple, transparent — you only pay when satisfied.

1

Send the fault

Via Zalo or form: error code, machine, photos/video.

2

Fast diagnosis

Reply with an approach + a per-case quote.

3

Remote fix

Remote session, before/after logs saved.

4

You pay

Tough case not fixed → no fee.

Why DeepDebug

Not a box-seller — a place that actually solves faults.

Communications specialistour #1 strength; network faults others give up on.

Real lab to reproduce faultsreal hardware: Rockwell, Siemens, Beckhoff, WAGO, B&R, Beijer… — no guessing.

Deep EU + US multi-vendornot locked to one brand.

Committed to results & timetough cases unsolved cost nothing.

Send a fault — get a diagnosis

Briefly describe your fault (error code, machine/PLC/HMI, photo or video). Fast support 24/7, including after hours.

Hotline / Zalo: +84 336 877 297 · Email: contact@deepdebugautomation.com

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